Returns, Replacements and Refunds

We don’t have any Return, Refund facilities. So please be sure about your order about your order before placing it.


But our focus is complete on customer satisfaction. If you receive wrong or damaged product from us, in this case, after getting the “PARCEL UNBOXING / OPENING VIDEO” is must. We will not entertain anyone without the parcel unboxing / opening video and most importantly the problem regarding our products should be visible on that video.

So we advise you that every time after receiving our products, please record a video before unboxing our products.

Contact our Customer Support Officer via email – lawecart@gmail.com within 2 business days of receiving the order.

Provide us with your order ID details, an image of the product and “PARCEL UNBOXING / OPENING VIDEO” on our official WhatsApp number.

 

Returns will not be accepted under the following conditions:

 
1. Product is damaged due to misuse/overuse

2. Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
 
3. Serial Number is tampered with.
 
4. Product is used or altered
 
5. If request is initiated after 3 business days of order delivery.
 
Cancellation
 
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support officer on lawecart@gmail.com or call us on +91 9772022200.

 

For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. It is also mention here that 2.5% of the order amount will be deducted at the time of refund because of the payment gateway partner charges.

 

For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 48-72 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to lawecart@gmail.com

 
For Further Queries, Kindly WhatsApp us on +91 9772022200